Property Management Services
Frequently Asked Questions
- Who establishes the monthly rental rate for my property?
Century 21 Haggerty will provide a rental market analysis to estimate and recommend the proper rent rate for your home based on similar homes in your area. We will not go live with your listing unit the rental rate is agreed by you. While we strive to rent your property at a rate to maximize your income, it is sometimes necessary to make rent rate adjustments to achieve the property level of market attention. To assure your property is rented quickly, if the property is not generating significant interest and has not yet rented, we will initiate rent reductions in the following sequence: 1) After 2 weeks, 3-5% reduction from initial listing rental rate; 2) after 4 weeks, another 3-5% reduction; 45+ days, another 3-5% reduction. ALL reductions would be done only after collaboration with the property owner.
- When do I get distribution of my owner funds?
Century 21 Haggerty handles the collection of rent monthly from the tenant by check, online bank payment through our tenant portal, or credit card. The rent is deposited into the Century 21 Haggerty Account, then dispersed to you after we take our fees and expenses. You'll get a monthly statement on all financial activity related to your property and your owner disbursement by the 15th day of each month after the closing of our monthly accounting cycle. These reports are available to you online at any time through the Owners Portal, so you can keep up on what's going on at any time. If rent is not paid on time and/or partial rent is collected it will be dispersed to you as it comes, and we will only collect 10% of the amounts paid.
- How do you screen prospective tenants?
Our tenant screening process is quite thorough and diligent. Each interested renter is required to complete a rental application, agree to a background and credit check, and meet the minimum qualification criteria to be considered as a tenant. We obtain a credit, criminal, and eviction history background report on each applicant. We also contact previous landlords for rental references and their employers if needed.
- Can I rent my property if I am in default on my mortgage?
No. Century 21 Haggerty requires that all property owners provide assurance that mortgages, taxes, insurance and any HOA dues are current and are not in default. Also, we require the assurance that the property is not in foreclosure or pending foreclosure action.
- What charges can be taken from a tenant’s security deposit?
New Mexico law specifically allows us to use a security deposit for four purposes:
- For unpaid rent.
- For cleaning the rental unit when the tenant moves out.
- For repair of damages, other than normal wear and tear, caused by the tenant or the tenant's guests.
- If the lease or rental agreement allows it, for the cost of restoring or replacing furniture, furnishings, or other items of personal property (including keys), other than because of normal wear and tear.
We can withhold from the security deposit only those amounts that are reasonably necessary for these purposes. The security deposit cannot be used for repairing defects that existed at the property before a tenant moved in or for conditions caused by normal wear and tear during the tenancy or previous tenancies.
- What should I expect as reasonable costs to keep my property maintained?
Broker advises Owner to set aside his/her own maintenance reserves between 10-15% of owner distributions received for ongoing and unexpected maintenance purposes. Another good rule of thumb, according to the “one-percent rule”, is to set aside at least one percent of your home's value every year for home maintenance. Using this logic, if your home is worth $200,000, you should set $200 a month for expected home maintenance and anticipate about $2,000 in repair costs during the year.
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